Refund and Returns Policy
Printful orders
For orders fulfilled by Printful, we follow Printful’s Refund and Returns policy.
In simple terms, here are some important points about Printful’s refund policy:
- Printful only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
- Printful accepts returns within 30 days of the order fulfillment date.
- Printful will decide whether your goods are eligible for a refund or an exchange.
- If we, Merch World, fail to claim your returned item within a month, it will be donated to charity, and you will not be refunded.
In general, returns should be addressed to “Mrch.World Returns.” to the corresponding return address.
For more information, please refer to their official documentation.
Other orders
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, calendars or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Digital products, including downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Items that have been opened during delivery.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually 3-7 working days.
Late or missing refunds
If you haven’t received a refund after 7 working days of your request being approved, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at hi@merch-world-6d4419.ingress-earth.ewp.live.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hi@merch-world-6d4419.ingress-earth.ewp.live and we will provide shipping instructions.
Shipping returns
To return your product, you should email us at hi@merch-world-6d4419.ingress-earth.ewp.live, and we will provide shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us using our form, or write us at hi@merch-world-6d4419.ingress-earth.ewp.live for questions related to refunds and returns.